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Select your topic and scroll down.  A box with information and useful links will appear.  If you still cannot find the answer to your question, select “Yes, I still have a question!” and send us a message.  An OIPS staff member will respond to your request within two business days.  If your question is more complex and requires additional research, it may take up to seven business days to receive a response.*  If you need an immediate answer, please visit OIPS during walk-in hours or call the OIPS front desk to schedule a phone appointment with an OIPS advisor (703-993-2970).  
*Depending on the type of request, an OIPS advisor might ask you to meet in person or set up a phone appointment.